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CCTV Privacy Policy

1. Introduction

The Longs Arms (“the Company”) is committed to the safety of its staff and visitors and as a result it has invested in a closed-circuit television system (“CCTV”) at its site. The purpose of this document is to set out how the CCTV system will be managed and used by the Company and to inform individuals, whose personal data may be captured on the CCTV system, about how and why that personal data may be processed by the Company.
The use of the CCTV system is overseen by our the Company and can be contacted at [email protected] or using the contact details in the “Contacting Us” section below.
The day-to-day operation of the CCTV system is managed by a third-party service provider, with local oversight by Company staff at the Companys site.
If you have any queries about the content of this document or our use of CCTV, please contact us using the contact details in the “Contacting Us” section below.

2. Compliance

The Company is aware that images of recognisable individuals, such as staff and site visitors (“data subjects”), captured by the CCTV system constitute ‘personal data’, use of which is governed by data protection law (“the law”).
The Company will ensure that its use of the CCTV system and the personal data that it captures complies with the law.
This document has been drafted in accordance with the Information Commissioner’s Office (ICO) CCTV Code of Practice and the Home Office Surveillance Camera Code of Practice. Copies of these codes can be found at and respectively.

3. Objectives of the CCTV System

The objectives of the CCTV system are:
• To increase the personal safety of our staff and visitors to our site;
• To support our health and safety measures;
• To assist in identifying, apprehending and prosecuting any offenders on the Company site;
• To protect the Company’s buildings and assets and those of its staff from intrusion, theft, vandalism, damage or disruption.
The legal basis for the Company’s use of any personal data which is captured by the CCTV system is that the processing is necessary for the legitimate interests set out in this paragraph (provided that those interests are not overridden by individuals’ rights and interests). The Company may also need to use this personal data in order to establish, exercise or defend against legal claims.

4. Operation

CCTV cameras are located at strategic points on our site, primarily access points and the front and rear bars.
Signs are displayed prominently around the sites to inform staff and visitors that CCTV cameras are in operation.
The cameras are in operation 24 hours a day, 7 days a week and they will be only be reviewed when there is a need. The cameras can be monitored by Company staff on the Company network.  Our third-party provider will regularly check and confirm the efficiency of the system, including that the equipment is properly recording, that the cameras are functional, that the time and date are correct and that that footage is being deleted or retained in accordance with this document.
The CCTV system will be regularly maintained in accordance with the manufacturer’s instructions.

5. Information Retention

The images captured by the CCTV System will not be stored for any longer than is required in order to achieve the purposes identified in paragraph 3 above. CCTV footage will automatically be deleted on a 30-day rolling basis, unless specific images are required to be retained in order to deal with an incident or in order to respond to a request by an individual made under the law (see Section 9 below).

6. Security

Physical Protective Measures: All server equiments in located in a secure are behind the bar, where only authorised staff are allowed. It is located in a locked server cabinet that only staff have the key for.
Technical Protective Measures: We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  This includes the fact that the CCTV hard drives are located in a secure cabinet.  Password protection, technical access control and the use of encryption are also technical protection measures in use.
We have put in place procedures to deal with any suspected personal data breach and will notify any affected individuals and/or the ICO where appropriate.

7. Access and Disclosure

Access to recorded CCTV footage is restricted to a limited number of staff and all requests for disclosure of CCTV footage will be recorded in a log.
CCTV footage may only be accessed or disclosed to the extent necessary in order to deal with an incident which falls within one of the objectives identified in paragraph 3 above or in order to respond a request made by an individual under the law (see paragraph 9 below).  CCTV footage must not be accessed or used for any other purpose.
External disclosure of CCTV footage will usually not be permitted other than to law enforcement agencies or to regulators, or in order to comply with a court order. CCTV footage will not be uploaded to the internet.

8. Training

All staff who may be involved in the management or operation of the CCTV system will be trained in how to comply with this document and to ensure that the system is used in accordance with the law.

9. Individual Rights

The law provides individuals (data subjects) with the following rights in relation to their personal data held by the Company about them and this may include personal data included in CCTV footage:
The right to:
• request access to their personal data (commonly known as a “data subject access request”). This enables them to receive a copy of the personal data we hold about them and to check that we are lawfully processing it;
• request correction of the personal data that we hold about them. This enables them to have any incomplete or inaccurate information we hold about them corrected;
• request erasure of their personal data in certain circumstances. This enables them to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Data subjects also have the right to ask us to delete or remove their personal data where they have exercised their right to object to processing (see below); and
• request the restriction of processing of their personal data. This enables them to ask us to suspend the processing of personal data about them, for example if they want us to establish its accuracy or the reason for processing it.
In addition, a data subject may object to the processing of their personal data where we are relying on a legitimate interest (or those of a third party) and there is something about their particular situation which makes them want to object to processing on this ground.
We will deal with any requests made from data subjects to exercise their above rights in accordance with the law.  Any above request from an individual should be submitted to one of the Authorised Persons who will deal with it in accordance with the law and our Individual Rights Guidance.
Data subjects will be charged a fee of £10 per request to access their personal data (or to exercise any of the other rights above). Alternatively, the Company may refuse to comply with the request in such circumstances.
The Company may need to request specific information from a data subject to help confirm their identity and ensure their right to access the personal data (or to exercise any of the other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
A data subject has the right to make a complaint at any time to the ICO, the UK data protection regulator.  The ICO can be contacted by telephone on 0303 123 1113 or by post as follows: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or via email at [email protected].  The Company would, however, appreciate the chance to deal with any concerns before the data subject approach’s the ICO, so please contact the Company in the first instance using any of the details set out below in the “Contacting Us” section.

10. Breach of this Document

In relation to our staff, unauthorised access to or disclosure of CCTV footage, or other misuse of the CCTV system, or any other breach of this document or the law, may result in disciplinary action, including summary dismissal.  Unauthorised use or disclosure of CCTV footage may also be a criminal offence.

11. Annual Review

This document and the use of the CCTV system will be audited on an annual basis, to include a review of:
a          The effectiveness of the system in achieving the stated objectives and whether use of the system continues to be justified;
b          Compliance with this document, including compliance with the rules relating to access, disclosure and deletion of the CCTV footage;
c          The effectiveness of applicable security measures; and
d          Compliance with the law.

12. Contacting Us

Any queries or complaints about the CCTV system should be addressed to the The Landloard at The Longs Arms, South Wraxall, Bradford on Avon, BA15 2SB or via email to [email protected].
If you have any queries, comments or requests regarding this document or you would like to exercise any of your rights set out above, you can contact us using [email protected] or The Longs Arms, South Wraxall, Bradford on Avon, BA15 2SB


We keep this Privacy Notice under review. It was last updated on 9th October 2023.
It is important that your personal data is accurate and up to date. Please let us know if your personal data changes