Privacy Policy

1. Information We Collect

We may collect the following personal information when you interact with us:

Contact details such as your name, email address, and phone number.

Booking information such as dates, times, number of guests, and any special requests you make.

Marketing preferences if you sign up to our mailing list or consent to receive promotions.

Technical information such as your IP address and how you use our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal data to:

Process and manage your bookings.

Communicate with you regarding your reservation or enquiry.

Send you updates, offers, and news if you have opted in to receive marketing communications.

Improve our services, website, and customer experience.

Comply with legal obligations.

3. Sharing Your Information

We will never sell your personal data.
We may share your information with:

Trusted service providers who help us operate our booking system, email campaigns, or website.

Legal authorities where required to comply with legal or regulatory obligations.

All third parties handling your data must keep it secure and only use it for the purpose agreed with us.

4. Marketing Communications

If you have given us consent, we may send you marketing emails about offers, events, and updates from The Longs Arms.
You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

5. Data Retention

We will only keep your personal data for as long as necessary:

Booking records are kept for business and legal purposes.

Marketing data is kept until you withdraw your consent or unsubscribe.

6. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you.

Request corrections to your personal information.

Request deletion of your personal data (where applicable).

Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

7. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.